Job Description

Overview:

We Provide Solutions. Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope.  

In Sales, you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.  

At Quest, our Sales Teams are often the public face of our organization. As a result, we make every effort to support and develop their skills. Working across a strong customer base, you’ll find you have the flexibility and autonomy to structure your days while having the confidence that comes from promoting a well-recognized and trusted brand. With lots of opportunities for repeat business and referrals, we also offer outstanding support, plus great pay and benefits.  

The Health Plan Account Manager will retain and grow a book of business by managing day-to-day service requirements within the designated health plan customer segment and/or region. This is largely a remote role with a preference for residency in the Central and Eastern Tme Zones. Some travel will be required.
Responsibilities:
* Manage the day-to-day service requirements for each client.
* Retention of the business through service excellence
* Maintains the key operational relationships at the client
* Contributes to the RFP and contracting processes.
* Upsells new product offerings and expansions, such as Anchor Tests, Wellness products or IT applications.
* Develops key organizational links to people and functions who can help resolve client problems.
* Collaborate with HP Account Executive partners to ensure alignment on priority service issues.
* Develops financial analysis of denial recovery, contract performance and billing-related opportunities.
* Coordinate medical engagement and policy reviews.
* Coordinate with IT on eligibility and data agreements.
* Coordinate with Commercial reps and marketing.


Qualifications:
Required Work Experience:
3 years+ healthcare/payor experience, including problem resolution, service management, and relationship management Skills:* Problem resolution
* Contract compliance
* Customer service
* Experience with billing systems
* Payor/industry expertise
* Team-oriented

Education  

Bachelor’s Degree (Required)  

  

Licence  

Valid driver’s license (Required)
EEO:

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets