Job Description

Description:

Join our team to provide patient care support and supervision of our back office and mobile clinic procedures, process, staff, and general oversight. Make an impact in our communities toward excellent care for those who have historically experienced health disparities and challenges accessing medical care. You will find the work rewarding, compelling, and meaningful. Join our growing clinics, focused on giving back to the community, and meaningful work for you. We are a team-based collaborative community ambulatory practice, with locations in Fullerton, Anaheim, Buena Park, and Orange. We believe that all should have access to high quality health care, regardless of ability to pay.


We are seeking a full-time bilingual (Spanish/English) Patient Care Supervisor RN.

Essential Functions:


This leadership role ensures the function and the flow of patient care adheres to our core values of excellence, dignity, justice, and compassion. Overseeing our VFC/VCA programs and working with multiple service lines (general and family practice, OB/GYN, pediatrics, podiatry, dermatology) as well as collaborating with other departments such as social workers, case managers, community health workers, dentists, optometry, and beyond, this role is pivotal for setting the tone and ensuring standard work is conducted, as well as triaging and de-escalating patient concerns as they arise. The person in the role must have compassion for and understanding of chronically underserved patients who present with multiple concerns, and respond to issues in a timely, compliant, quality, and patient-centered manner. The RN Patient Care Supervisor can also inspire and support Medical Assistants, LVNs, and work effectively with medical providers, other leaders, and resolve issues with accountability, efficiency, effectiveness, and poise.


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Day-time week-day hours.

Schedule: Mondays through Fridays, 8AM - 5PM (occasional support on Saturdays if patient or clinic issues arise, though this is rare)

Benefits-Eligible

$79,000 - $110,000, maximum, based upon experience

You'd be a great fit here if the following skills apply to you:

* You are patient-centered - you exhibit warmth, friendliness, calm, and take initiative to solve problems
* You treat others with dignity and respect
* You value the work we do, with a high regard for ethical practices, care, and patience
* You are collaborative, adaptive, and diligent
* You know the balance of being light-hearted, professional, and can prioritize competing tasks
* You can use computers (Microsoft Word, Excel, Outlook) and are open to learning what you do not know
* You are reliable

Healthcare & Childcare Benefits: *available first of the month following start date*

* Medical (Anthem HMO & PPO); Dental (MetLife PPO); Vision (MetLife VSP PPO)
* FSA - Pre-tax benefit for health care expenses
* FSA Dependent Care - Pre-tax benefit to put toward childcare or other dependent expenses
* Mental Health - Calm Meditation App; Employee Assistance Program

Paid Time Off:


Approximately 6 weeks off per year, based upon time off accrued and full time hours

Financial Wellness - Retirement & Investment:


401(k) (Vanguard) - eligible first of the month following 30 days, with company match after 1 year of service

*St. Jude Neighborhood Health Centers is an equal opportunity employer. We are committed to developing a diverse workforce and cultivating an inclusive environment. We value diversity and believe that we are strengthened by the differences in our experiences, thinking, culture, and background. We strongly encourage applications from candidates who demonstrate that they can contribute to this goal. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any protected basis.* *St. Jude Neighborhood Health Centers follows the Religious and Ethical Directives for Catholic Healthcare. We do not provide non-medically indicated contraception, abortions, or assist in life-ending procedures.*


Our MISSION:


Through our faith-based centers, we improve the health and wellbeing of low-income persons in the communities we serve.


Our VISION:


To expand access to healthcare, promote health improvement and quality of life, and create healthy communities.


Requirements:
Education:  

Certificate of completion from an accredited school of nursing for registered nursing.

License/ Certifications:  

Valid California Registered Nurse license.


Provider level basic life support (BLS) from AHA approved program.

Experience:  

4 years of Registered Nurse experience.


2 years in a lead/ supervisory capacity.

Knowledge/Skills/Abilities:  

Demonstrated interpersonal/cultural sensitivity to work with a diverse and underserved populations.


Excellent written and verbal communication skills, with the ability to follow HIPPA compliant processes and record keeping


Strong computer skills and experience with healthcare databases and applications


Ability to comply with all local, state, and federal laws regarding health care


Must be proactive in identifying concerns/ problem solving.


Must demonstrate ability to follow-through on assignments.


Must take initiative to facilitate change.


Demonstrates the ability to read, write and speak English and Spanish fluently without use of an interpreter.