Job Description

The Sales Manager is responsible for overseeing and directing all aspects of the automotive sales department. This role involves leading a team of sales representatives to achieve maximum profitability and customer satisfaction.

Responsibilities:

*Sales Team Management:*

* Recruit, hire, train, and develop a high-performing sales team.
* Motivate and inspire the team to achieve sales targets and exceed customer expectations.
* Provide ongoing coaching, mentoring, and performance feedback.

*Sales Process Oversight:*

* Ensure adherence to the dealership's sales process and best practices.
* Monitor and analyze sales performance data to identify areas for improvement.
* Implement strategies to enhance sales effectiveness and efficiency.

*Customer Satisfaction:*

* Foster a customer-centric, hospitality-based culture within the sales department.
* Resolve customer complaints and issues promptly and professionally.
* Ensure that customers have a positive and memorable experience throughout the sales process.

*Inventory Management:*

* Collaborate with the purchasing department to maintain adequate inventory levels.
* Manage vehicle turn rates and minimize stock obsolescence.

*Financial Performance:*

* Monitor and analyze the department's financial performance.
* Develop and implement strategies to increase profitability.
* Manage expenses within budget.

*Market Analysis:*

* Stay informed about market trends, competitor activities, and customer preferences.
* Conduct market research to identify new opportunities and adjust sales strategies accordingly.

*Compliance:*

* Ensure compliance with all applicable laws, regulations, and dealership policies.
* Maintain accurate records and documentation.

Qualifications:

* Demonstrates a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
* 3+ years of experience as an Automotive Sales Manager or 5+ years in an F&I or Floor Manager role.
* Strong leadership and interpersonal skills.
* Excellent communication and negotiation abilities.
* Proven track record of achieving sales targets and exceeding customer expectations.
* Strong knowledge of the automotive industry and sales processes.
* Proficiency in using CRM software and other relevant tools.
* Ability to work under pressure and manage multiple tasks simultaneously.

Physical Requirements

* Sitting: The majority of the workday is spent sitting at a desk, using a computer and phone.
* Standing and Walking: There may be times when the sales manager needs to stand, walk around the dealership, or attend meetings.
* Reaching and Bending: The manager may need to reach for files, supplies, or equipment.
* Lifting: Occasionally, there might be a need to lift or move documents, supplies, or equipment.

Benefits of Working at Swickard:

* Career Path –Swickard isn’t just a J-O-B. You’ll learn and grow into different roles and be able to take on new leadership responsibilities.?
* Ongoing training and support
* Opportunities for continued personal and professional growth.
* We are an Equal Opportunity Employer and value diversity and inclusion at our company.

Competitive benefits package:

* Insurance: medical, dental, vision, life and pet insurance
* Optional disability coverage
* 401k plan
* Paid Holidays
* PTO

About Us:

* We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
* We’re a hospitality company that happens to sell cars, parts, and service.
* We are a team. Everyone plays a role in our success.
* Culture: We want to be our customers’ favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work!?
* Highline Brands: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more.
* We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.


Most people have a stressful experience buying or servicing their car. It shouldn’t be that way. We’re looking for people as crazy as we are about revolutionizing the car-buying experience, and it starts with hospitality. Hospitality isn’t just what we do, it’s who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes?

*To all recruitment agencies: Swickard does not accept agency resumes. Do not forward resumes to our career's alias or other Swickard employees. Swickard is not responsible for any fees related to unsolicited resumes.*